Yes. We sell direct to the public via our online store.

Once you have placed an order via our website, you will immediately receive confirmation email regarding your purchase. If there are any changes/errors, please notify us via email at hello@scarlettandjola.com.au for any changes that are to be made to original purchase. If your order has already been processed, Scarlett & Jola Pty Ltd accepts no responsibility for incorrect details entered. However our usual returns process is available.

We use Expressed Delivery or Standard Delivery Express Delivery, the items will be posted out the same day of ordering Standard Delivery, the items will be posted within 1-2 working days Items that are on backorder “sold out” the items will be sent once items are back in stock. If separate orders are to be placed to different address details, then orders will have to be placed separately.

Unfortunately once an order has been placed, no changes or cancellations can be made to the order. For incorrect delivery addresses, there will be a charge of $15 for reposting.

Items in stock are usually dispatched within 2 business days after payment. All deliveries are shipped express. Please see below for estimated delivery times: Metro Melbourne & Sydney 2-5 business days Metro Adelaide 2-5 business days Metro Brisbane 2 - 3 business days Metro Perth 5-7 business days Northern Territory & Tasmania 5-7 business days Internationally – 10-14 business days

Yes we do ship all our products worldwide. Shipping rates are calculated at checkout & are based on delivery address & weight of item.

Due to Covid-19 shipping times will vary. Within Australia, your items might be delayed by 2-5 business days due to transit reasons. Internationally, your items might be delayed by 10-14 working days due to reduced flights & transit reasons. Asia Pacific Regions will be despatched from Scareltt & Jola Warehouse.

Yes. We will always dispatch in-stock items asap and backorder items until available. If you wish to receive items in the one delivery, please specify this in comments field when placing order.

Yes, we do.

All our products are designed in Australia and manufactured around the world.

All products are listed in Australian dollars.

Yes, all of our products come with a 2 (two) year manufacturer's warranty against defects. To put you at further ease, our products are manufactured using high-quality materials and an independant quality auditor is used to supervise the entire production process. Our specialist suppliers offer unrivaled quality workmanship. We are confident that our products are durable enough to provide you with comfort and enjoyment for a long time to come. For further information view our warranty.

We understand that purchasing a product online can be a little uncomfortable for some. That's why we have a 100% satisfaction guarantee policy and a no questions asked returns and exchange policy. If you are not happy with the product you can return it and we will refund, credit or exchange it (excludes all lighting).

We are 100% committed to maintaining your privacy. All personal information you provide such as your credit card number, name, billing address, delivery address, telephone number and email will remain strictly confidential. We will not supply your personal information to a third party except to the financial institution that processes your credit card transaction for purposes of satisfying a purchase or request from you, for which you have given your expressed consent or if required by law. Click here to view our Privacy Policy.

It is simple and easy to make a purchase. Follow the checkout process by entering your delivery address and confirming the order. We accept the following credit cards - Visa, Mastercard. For your convenience we now accept Paypal. And direct debit.

Our website is secured by SSL system, offering you a peace of mind for online shopping with us. SSL system offers the highest level of encryption or security possible. Your personal information is encrypted and securely processed using Rapid SSL 128 bit technology without leaving the security of our website. Our credit card payments are processed with Eway - Australia's leading payment gateway.

Acceptance of payment will be charged immediately. Sometimes certain payment methods might not be seen for a 2 hrs or more. If you notice this has not been processed then please email us at hello@scarlettandjola.com.au or hello@scarlettandjola.com To check on order status.

Card information was incorrectly entered at checkout.

Machine wash in cold water or hand wash. Wash colours with like for like colourways. No tumble dry, No Bleach. Dry in shaded area to avoid colour fading.